Who we are
Xentrikk operates xentrikk.shop. Our business address is 30 Hameau Des Coutures, 60240 Chambors, France. For privacy questions or requests, contact [email protected].
Information you provide
When you place an order or ask us for assistance, information may include your name, email address, telephone number, shipping and billing addresses, purchased items, order references, and correspondence. Required fields identify information needed to handle the relevant request; company and supplemental address details are optional. Without necessary contact or delivery details, we may be unable to fulfill the request. Payment information required for a transaction may be handled by the payment provider used for that transaction.
How information is used
We use information as necessary to respond to requests, process and fulfill orders, coordinate delivery, manage returns and refunds, maintain relevant business records, and meet applicable legal obligations. Depending on the activity and applicable law, processing may be necessary to perform a contract, take steps you request before a contract, comply with legal obligations, or pursue legitimate interests in operating and protecting the store. Where consent is required, the relevant processing depends on that consent.
Service providers and partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. We may also disclose information where required by law or necessary to address legal claims.
Browser storage and technical information
The shopping cart uses browser local storage to remember product identifiers, selected lengths, and quantities. You can remove this data by clearing the cart or your browser’s site data. Hosting services may process technical request information, such as IP addresses and requested pages, to deliver the website. See our Cookie Policy for the storage used by the storefront.
Retention and international processing
Information is retained as needed for the purposes described here and applicable legal obligations. The relevant period depends on the information and the service involved. Service providers may process information in countries outside your own; where required, applicable safeguards must govern those transfers.
Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to processing, or withdraw consent for consent-based processing. Send requests to [email protected]. We may need information to verify your identity. You may also complain to the relevant data protection authority, including the French CNIL where applicable.
Policy updates
We may update this policy to reflect changes in our services or applicable requirements. The current version is available on this page.