Good questions.
Thoughtful answers.

The flowers are colored glass. Shafts and connecting pieces have a brass base with a gold-tone or silver-tone surface finish, as listed on each product page. Hanging designs also include metal chains and glass beads.

Choose a 14 cm shaft for a more compact arrangement or a 16 cm shaft when you prefer more length for securing and styling a bun. These measurements describe the shaft, not the flower ornament. Fit depends on your hair and styling method; neither length guarantees a particular hold.

Keep glass petals away from hard impacts. Wipe gently with a soft dry cloth and avoid soaking, perfume, or hair spray directly on the ornament. Lay hanging designs separately so chains do not tangle. Each product page includes care for its particular structure.

All 50 U.S. states and Washington, D.C. Shipping is free on every order. U.S. territories, APO/FPO addresses, and PO Boxes are excluded.

Handling takes 1–2 business days. Transit after dispatch takes an estimated 3–4 business days, for an estimated total of 4–6 business days. Business days exclude weekends and U.S. federal holidays. These times are estimates, not guarantees.

7:00 PM (GMT-06:00), fixed Central Standard Time (Chicago), throughout the year, without daylight-saving adjustments. Orders after the cutoff, on weekends, or on U.S. federal holidays begin handling on the next business day.

Prices are in USD. Checkout shows free shipping and a tax amount of $0.00. Review your itemized total before submitting payment.

Payment depends on the authorization and processing result of the available payment service. A submitted request alone does not establish a completed payment or an accepted order. Contact [email protected] if you need help with a payment or order reference.

Request a return within 30 days of receipt by emailing [email protected] with your order number and reason. Change-of-mind returns must be unused, unworn, in original condition, and with original packaging. You may open the package to inspect the item. Contact us first for authorization and instructions.

We pay when the return is due to our error, damage, or a defect. You pay for a change-of-mind return. There is no restocking fee. Ordinary original-condition and packaging requirements do not prevent reporting a damaged, defective, or incorrect item.

After approval, the refund will be returned automatically to the original payment account within 10 calendar days.

Email [email protected]. Our address is 30 Hameau Des Coutures, 60240 Chambors, France. Please contact us before sending a return.